The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work at Home - Online and in Life
Barbara Pachter | Paperback | 264 pages
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Description : The step-by-step guide to tackling conflict - personal or professional - including a section on navigating sticky situations online. When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between bully and wimp is a range of behaviour that is positive, dignified, and effective for dealing with life™sbothersome situations, there is The Power of Positive Confrontation. This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation. The Power of Positive Confrontation reveals: * The consequences of not confronting or of confronting negatively * How to accurately assess what is bothering you and why * Three essential steps of polite and powerful confrontation * Vital verbal and nonverbal skills that make or break communication, including common language pitfalls * Strategies for assertive communication, whether face to face, in writing, by phone, or online
Product Details
Publisher : Da Capo Lifelong Books
Publication Year : 2014
Language : English
ISBN : 9780738217598
Categories : BUSINESS & MANAGEMENT , INSPIRATIONAL/SELF-HELP
Product Dimension : 2.2 X 15 X 22.9 cm
Weight : 0.34 kgs
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